-
How
do I upload files to my website?
- If
you are using a popular html editor such as Macromedia Dreamweaver™,
Microsoft FrontPage™, Adobe Go Live™, or other programs,
they have built-in features for uploading your files. You
may also upload files using one of several FTP applications such
as WS_FTP Pro. You should receive FTP login information
when you open your Alphanet account. If you need further
assistance, contact support@alphanetmedia.com.
- What
if I want to use Microsoft FrontPage™?
- If
you will be using FrontPage™, you will need to contact support@alphanetmedia.com
and request that FrontPage™ extensions be installed.
- How
long before I can see my website?
- As
soon as your account is activated and you upload your files.
However, if you are transferring an existing domain or registering
a new domain, it may take 48 to 72 hours for the DNS servers to
begin pointing to Alphanet's server.
- What
is Domain Name Registration?
- The
process of listing your website address (i.e, alphanetmedia.com)
in the domain name system (DNS) is domain name registration.
The goal of the DNS is for any internet user any place in the
world to reach a specific website IP address by entering it's
domain name. Without a domain name, users would have to
enter a long string of hard to remember numbers, such as 192.0.34.65.
- What
is the path to perl?
- /usr/bin/perl5.004
- What
is the path to sendmail?
- /usr/sbin/sendmail
- What
is the path to date?
- /bin/date
- What
is the path to java?
- /usr/bin/java
- How
do I get my webstats?
- Contact
support@alphanetmedia.com.
- How
do I password-protect files on my website?
- Contact
your Alphanet representative with the folder containing the files
you wish to protect, along with a username and password you wish
to use.
- How
will I be billed?
- You
will receive an invoice quarterly for the following 3 months of
service. Invoices are due within 15 days. Alphanet Media
Solutions accepts checks or money orders. There is a $25.00
fee for returned checks.
- How
do I configure my e-mail client, such as Outlook Express?
- For
Microsoft Outlook Express, go to Tools>Accounts. Select
the Mail tab, and click on Add. Follow the prompts to personalize
your mail account. For Microsoft Outlook, go to Tools>E-mail
Accounts>Add E-mail Account. Your mail server is a POP3
server. Your Logon Username is your e-mail address, your
password is whatever was assigned to you when you created your
account, or whatever you changed it to. Incoming POP3 is
mail.yourdomain.com, Outgoing SMTP is mail.yourdomain.com, where
"yourdomain.com" is the name of your domain.
- Can
I check my e-mail from any computer?
- Yes,
by using Webmail. Go to www.alphanetmedia.com
and click on Webmail.
- How
do I check my webmail?
- Go
to www.alphanetmedia.com
and click on Webmail. Enter your e-mail address for username
and enter your password. Select whichever version of webmail
you prefer, or change your password, forwarding options or autoresponder.
- Why
can't I log into my e-mail?
- The
reasons could range from unusually high traffic on the network
to a restriction placed on your account. If after several
attempts you still can't log in, contact support@alphanetmedia.com.
- Can
I have my e-mail forwarded to another address?
- Yes.
Go to www.alphanetmedia.com
and click on webmail. After logging in, select Forwarding
Options.
- How
do I place filters, blockmail, or spam assassin on my e-mail account?
- Contact
support@alphanetmedia.com.
- Can
I upgrade my account?
- Yes,
you may upgrade your services at any time by contacting accounts@alphanetmedia.com.
You will be billed for the pro-rated additional costs for the
remainder of the quarter.
- How
do I update my billing information?
- Go
to www.alphanetmedia.com.
In the Members Area, enter your username and password you were
given when you opened your account. If you are not sure
what it is, contact accounts@alphanetmedia.com.
- Is
live tech support available?
- Not
at this time; however, plans are in the works to offer live support
on a limited basis.
- How
do I change my password?
- Go
to www.alphanetmedia.com.
In the Members Area, click on Webmail to change your e-mail password,
and login using your e-mail address and current password and then
click on change password. To change your account password
and billing information, enter your username and password you
were given when your account was set up.
- Do
I have to have a domain name in order to have a website?
- No,
it is not necessary to have a domain name in order to have a website.
The address to your website would be www.alphanetmedia.com/~username,
where "username" is the username assigned to you when
your account was set up.
- What
if I am not satisfied with my service?
- Alphanet
Media Solutions is committed to customer satisfaction and will
do everything possible to maintain a high level of customer satisfaction.
By contacting support@alphanetmedia.com
as soon as a problem arises we can try to resolve small issues
before they develop into larger problems. If for some reason
we cannot resolve your problem, you may cancel your account and
will receive any refund due within 15 business days.
- How
do I cancel my account?
- You
may cancel your account at any time by contacting accounts@alphanetmedia.com
and providing your username and password along with your request
to cancel your account. Your account will be cancelled within
24 hours, and any refunds will be issued within 15 business days.
- May
I have adult content on my site?
- No.
Alphanet Media Solutions will not tolerate websites that are adult
in nature or link to another site containing adult content.
We will also not tolerate sites hosting gambling, warez, spyware,
hate, or content that is deemed inappropriate for all viewers.
Alphanet Media Solutions periodically checks sites residing on
our server to ensure compliance.
- Can
Alphanet Media Solutions cancel my account?
- Yes,
Alphanet Media Solutions may cancel your account if the content
on your website is deemed inappropriate, or if you violate our
terms and conditions.
- What
are your terms of service?
- See
our Terms and Conditions
page.
- What
if I have a question that is not covered here?
- Contact
support@alphanetmedia.com.
-
-
|
| |
|
|
